1. The Studio policies - Terms and Conditions AgreemenT
We would like to thank you for joining us at Laura Ceppelli Pilates and for taking a moment to acquaint yourself with our studio policies. Booking a class confirms you agree to the studio’s Terms and Conditions, and I hope you enjoy my friendly, and relaxed atmosphere and our approach to Pilates, and to whole body-mind wellness. I am sure you will see very soon, the benefits and difference that our Pilates classes can make in your life and I am so happy you are here.
This Terms and Conditions Agreement (the “Agreement”) is between you and Laura Ceppelli Pilates S.L doing business as Laura Ceppelli Pilates. Laura Ceppelli Pilates is comprised of a studio, a website and other social media distribution platforms and offline classes by appointment only.
Acceptance of Terms
Studio Hours Of OperAtion and bookings
Laura Ceppelli is a private studio and operates around Group and Private Reformer classes. The studio is currently available for appointments 7am – 8:30pm, from Monday through Friday (dependent on teachers’ schedule availability) with weekends opening up as soon as possible. Classes are 50 minutes in duration, unless otherwise stated.
For class bookings see the website schedule or MINDBODY App searching “LAURA CEPPELLI PILATES”
Should you wish to view the studio or discuss classes, please email info@lauraceppelli.com
Classes at the studio run throughout the year. The studio is generally closed on national public holidays, and for approximately 2 weeks over Christmas and New Year, and is closed for the month of August.
Studio Etiquette and Dress Code
Please ensure your cell phone is on silent while in the studio. Should you need to monitor your calls, kindly inform your teacher and keep your phone on vibrate.
Please arrive a few minutes before the class, so we can all start on time. Arriving late disrupts the group and the teacher so good timing is greatly appreciated, and when lateness can’t be avoided* please enter quietly, with care. Please note : If you are late, you may not be able to enter the studio, as once class begins the teacher’s focus is on class and may not hear the front door.
Please no chewing gum or sweets while training, it is dangerous as you can choke.
Comfortable fitting clothing that allows for ease of movement.
Please refrain from wearing baggy/too loose clothing as it can get caught in the equipment.
Long hair should be tied back, to avoid getting in the way of your work and the equipment.
Please do not wear clothing with zippers etc as they can damage the equipment leather.
Please be mindful and respectful when using equipment and go with care to avoid tripping, injury, damage to yourself or others.
Grip or “sticky” socks are required.
Liability
You, the Client, voluntarily assume any and all risks, known or unknown, associated with your use of the service Laura Ceppelli Pilates (collectively “Your Participation”). You acknowledge that Your Participation may present certain risks, and assume any and all risks associated therewith, including, without limitation, the risk of physical or mental or emotional injury, minor and/or severe bodily harm, death, and/or illness, which arise by any means, including, without limitation: acts, omissions, recommendations or advice given by Laura Ceppelli Pilates and her team, and are fully aware of the risks and hazards involved. You understand that it is your responsibility to consult with a physician prior to and regarding your participation in this class or any other activity associated with Laura Ceppelli Pilates. You represent and warrant that you are physically fit and have no medical conditions that would prevent your full participation in the class, health program or workshop. You agree to assume full responsibility for any risks, injuries or damages, known or unknown, which may incur as a result of participating in the class, program or workshop. You knowingly, voluntarily and expressly waive any claim that you may have against the Laura Ceppelli Pilates instructors or Laura Ceppelli Pilates for injuries or damages that you may sustain as a result of your participation. Heirs, your legal representatives and yourself forever release and waive any liabilities against Laura Ceppelli Pilates, and its instructors for any injury or death incurred by your voluntary participation in these classes, workshops or activities. YOU HAVE READ THE ABOVE RELEASE AND WAIVER OF LIABILITY AND FULLY UNDERSTAND THEIR CONTENTS. YOU VOLUNTARILY AGREE TO THE TERMS AND CONDITIONS STATED ABOVE.
Thank you for providing an accurate physical / medical history and we urge you to obtain a physical examination from a doctor before participating in any exercise activity.
Pilates is a “hands on” approach. If this is uncomfortable for you in any way, please inform me.
Laura Ceppelli Pilates is not responsible for any loss or damage to personal items brought into the studio.
Single Class and Pack, Purchasing Policy
The rate per session is for the 50 minute studio class time, our expert commitment to preparing exceptional Pilates classes, working with you toward your desired needs and wellness goals. All Single Classes, Intro Offers, and Packs are bought through Website scheduling MINDBODY or The MINDBODY App within Policy and Bookings, rescheduling and cancellations thereafter.
Please note that all my single classes have /packages have an expiry date specific to the pack.
Single Classes - expire 28 days after purchase.
City Break 2 Class Pass - expires 7 days after Client’s first Visit
10 Class Pass - expires 3 Months after Client’s first visit.
Class packages can be purchased via the website or MINDBODY App
All payments are required upfront/in advance commencement of training;
Payments Options: Transfer, Credit/Debit Card/Cash
No classes will be conducted without payment;
Unused Classes and/or credits will not be refunded or transferred or carried over to the following package.
Prices are subject to an annual increase.
MEmbership PackAge Agreements
Contract Terms (m2M, 3 Month and & 6 month)
When joining Laura Ceppelli Pilates on a monthly membership you are agreeing to remain a member for the full duration of the membership period. The membership agreement commences once you have paid your first monthly payment, and the payment will automatically be taken on the designated date each month until the terms of membership, or termination, have been satisfied. No monies above your agreement will be taken, arrears will be arranged to be collected via the same payment method.
Extra Classes : If extra classes are required, as in the case of a 5 week month, or if you are able to attend more often than your package, an extra class can be bought at the same price as per your package class rate. This will have to be actioned manually by the studio so please request extra classes by email info@lauraceppelli.com or WhatApp 636504336.
Agreements are set up with a member of studio staff, and Payments are made through agreed auto SEPA direct debit payments or Credit/Debit Cards.
After the Membership has been set up, Bookings, rescheduling and cancellations will all be done on the Website scheduling MINDBODY or The MINDBODY App within Policy.
Important - The membership will automatically renew at the end of the contract term, after all SEPA direct debits/credit card payments have been paid. If you wish to cancel your membership at the end of the membership period, please email info@lauraceppelli.com at least 30 days prior to your membership renewal.
If you wish to cancel your membership before the end of the membership period, you will have the option to buy yourself out of the membership for a flat rate of 150€. Request by email info@lauraceppelli.com
It is the members sole responsibility to ensure that you have sufficient funds in the chosen bank account details, or the expiration of the chosen credit/debit card, a valid and up to date card detail, is placed on to the payment system in order to continue monthly payments.
The rate is fixed according to the agreement, and cannot be adjusted or amended outside “Freeze” or “Rollover” Policy. You agree to pay for your monthly sessions, and understand that classes unattended beyond the package expiry, cannot be reimbursed or deducted from payment. These classes are not transferable or redeemable for cash. Christmas break is accounted for in the cost of the membership. All classes should be used within the month.
4 classes/month package is based on 1 class a week, and 8 classes/month package based on 2 classes, 12 classes/month based on 3 classes a week, but you can use them as you prefer, inline your schedule, for example the 4 classes/month package - you can come 3 times in one week, 1 time a week or so later (so within the month 4 times)
The Rollover Policy is available on a case by case basis by written request. You may be able to ‘rollover’ 75% of a month of classes into the remaining term of the membership. Example, On a 4 x month Membership Agreement you can roll up to 3 classes into the remaining term of the agreement. On an 8 x month Membership Agreement this will be up to 6 classes.
The Freeze Policy - You can “Freeze” or suspend your package, free of charge, 1 time in every 3 months, for a period of 2 weeks maximum. This means that you will continue with your monthly payments as usual, and the time for which you “froze” your package will be added on to the end of the agreement period. One week advance notice, by email, is required to freeze your membership. Please contact info@lauraceppelli.com if you require more information on suspending or ‘freezing’ your membership.
Laura Ceppelli Pilates reserves the right to suspend or terminate a membership if Laura Ceppelli Pilates has reasonable grounds to believe that the Member’s physical and/or medical condition is not appropriate for class, and that the continuance of the Membership would be detrimental to that Member’s health. In the event of such suspension or termination, the membership will be terminated from that point, without charge, or refund.
Laura Ceppelli Pilates reserves the right to suspend or terminate a membership if Laura Ceppelli Pilates has reasonable grounds to believe that the Member’s is behaving in an antisocial way - including but not limited to, non compliance of studio etiquette and safety policies, non compliance to teachers instruction, theft of studio or other member’s property. Laura Ceppelli Pilates reserve the right to enforce the completion, or the termination of membership fees due under the terms and conditions of membership at Laura Ceppelli Pilates.
Compliance is essential to operate a top quality service, and deliver exceptional classes to you and our clients and so failure to comply with the contract terms will result in termination.
REFUNDS
When you buy a package of time with me, I commit to having enough time available to serve you and it affects how many other clients I can take on. This is why there are no returns, or refunds on any Pilates Class Packs / Membership Agreements purchased, unless required by law, or in special circumstances regarding a medical condition arising, with medical certification from a qualified and practising medical health practitioner being provided to Laura Ceppelli Pilates info@lauraceppelli.com
If you want to make sure my style is for you, then I have “no commitment” Introductory Offers for both Private, and Small Group packages, so you try before deciding if you would like to work with me.
Class CANCELLATION POLICY
Laura Ceppelli Pilates offers small, boutique-sized classes, which can fill quickly, preventing others from being able to book into the class, and therefore the studio doesn’t have the bandwidth to support late cancellations. Consequently, a cancellation policy provides a fair opportunity for all clients to attend at a time suitable, and make their schedule adjustments as needed within the time frame.
The following cancellation/rescheduling time frames are required:
Private classes: 24 hours notice
Small Group Classes: 9 hours notice
Private Class Cancellation Details
This applies to ALL our Private one-on-one.
If the class is cancelled less than 24 hours before class start time, class credit will be forfeited. This is for ANY cancellation reason including, but not limited to, sickness, injury, traffic and transportation issues.
Cancellations MUST be done via email info@lauraceppelli.com or WhatsApp 636504336
Late cancelled classes may be made-up in any of our Group classes within the same month of purchase, free of charge, depending on availability.
If the class is cancelled 24 hours or more before class start time, class credit will be returned to your account, to be used within the expiry of your package.
Rescheduling of all classes is dependent on availability;
Classes may only be rescheduled ONCE.
Classes not used, or scheduled within the same month of purchase will expire and be forfeited
Small Group Class Cancellation Details
This applies to ALL our Group classes
If the class is cancelled less than 9 hours before class start time, class credit will be forfeited. This is for ANY cancellation reason including, but not limited to, sickness, injury, traffic and transportation issues.
Cancellations MUST be done via the Website MINDBODY Online Booking System or MINDBODY APP or, by emailing info@lauraceppelli.com /WhatApp 636504336
All late cancelled group classes will be forfeited.
Early cancelled classes must be rescheduled WITHIN the package expiration date
Rescheduling of all classes is dependent on availability.
Classes not used or scheduled within the package date will expire and be forfeited
I understand sometimes things come up super last minute, and the policy won’t always seem fair, especially if you are sick or have a personal emergency, but it’s the same for everyone, and I have to be fair across the board, and have a policy in place that is generous to you for scheduling, but protects the studio too.
Services
My Pilates services are intended to be fully implemented with consistency and commitment. Should you attend the classes from Laura Ceppelli Pilates and participate correctly, you should see results. However Laura Ceppelli Pilates will not be held liable for factors influencing results or progress such as, but not limited to non attendance, injuries, illness, poor diet, lack of consistency etc.
All sales in regards to private training and/or group classes are final, with no exceptions;
All packages are not returnable for exchange, transfer or refund. Complimentary classes may NOT be transferred to another client
Unused classes and / or credits will not be refunded or transferred to another client.
Classes not redeemed before the specified expiration date will expire and be forfeited. These classes will NOT be refunded, carried over or transferred.
Teaching Arrangements
Classes are of the highest standard and Laura Ceppelli is fully qualified and insured. Laura Ceppelli Pilates Teachers are qualified and trained to teach to the high standard of the studio. Scheduled classes will be regular and consistent, but if we have to cancel at short notice then we shall make every attempt in finding a solution so that your training routine can continue smoothly. Clients will be notified well in advance in all possible cases. If not we will make up the class at another convenient time.
Many Thanks for your cooperation and I look forward to working with you, and rocking wellness your goals.
2. About Using The website - Terms AnD ConDItions
You agree to use our site in accordance with these terms + conditions, only for lawful purposes and in a way which does not infringe the rights of anyone or restrict or inhibit anyone’s use + enjoyment of the site. If you don’t comply with these terms, we may deny you access to our site. If you wish to make a booking, you should follow the instructions for making a booking that appear on the site. Any booking will be subject to your agreement to further terms + conditions in respect of that booking. We will notify you of the relevant terms and conditions which you will have to accept to complete your booking. You may download + print content from our site only for your private, personal + non-commercial use. We do not guarantee or warrant that any material available for downloading is free from infection, viruses, trojans +/or other contaminating codes. You agree to use the enquiry + booking forms on our site to make only genuine enquiries +/or bookings for you or for other persons for whom you are authorised to act.
You will not use the site to send by e-card, email, post or otherwise transmit any material that is unlawful, threatening, abusive, defamatory, invasive of privacy, vulgar, obscene or profane.
You agree not to reproduce, distribute, modify or re-post our content on another site, frame or mirror our site or link to our site without our prior written consent.
You grant to us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide licence to use (including but not limited to publishing, exploiting and modifying) any material you email, post or submit to us. For the avoidance of doubt, we will be free to use any ideas, concepts, know-how, content, text or images contained in your communications with us for any purpose whatsoever, to the fullest extent permitted by law. We try to update our site regularly, so we may have to suspend access, service or functionality from time to time, without notice. If required, we may have to close our site indefinitely. We will not be liable if, for any reason, our site is unavailable at any time or for any period of time. As information or data transmitted to or from our site passes over public telecommunications networks, we can’t promise that the operation of our site will be secure, confidential, uninterrupted or error-free. You agree not to do anything that does or may Interfere with the proper working of the site including but not limited to tampering with, or hacking into, the site or the servers on which it resides.
Our site may have some sections accessible only by a user identification code +/or password. From time to time, we may restrict access to those sections, or to the entire site, to users who have registered with us. If you choose, or you are provided with, a password, you must treat such information as confidential and only use it yourself. We may disable or suspend your access or any pass code, whether chosen by you or allocated by us, at any time in our sole discretion. Our issuing of pass codes is not a promise of continued use or access to the site or any data you might store on it. The information contained on this website is for general information purposes only + is not intended to be comprehensive or to constitute professional medical advice. The information should not be relied on or treated as a substitute for specific medical or health advice. Laura Ceppelli accepts no responsibility for loss which may arise from accessing or reliance on information contained on this website. Parts of the website link to external internet sites, and other external internet sites may link to this website. Laura Ceppelli is not responsible for the content of any external internet sites.
Like most other websites, during the course of any visit to the Laura Ceppelli website, we use small files which are stored on your hard drive by our browser (“cookies”) to monitor your use of the website. Once you have closed your browser, we do not use the information these cookies collect.
Laura Ceppelli takes all reasonable steps to protect your personal information, however we cannot guarantee the security of any information you disclose online. By using the Laura Ceppelli website you accept the inherent security implications of dealing online and will not hold Laura Ceppelli responsible for any breach of security unless such breach has been caused by Laura Ceppelli’s negligence. If you currently receive marketing information from us which you wish to cancel, please email us.
We may change this policy from time to time by updating this page
Materials Provided To Laura Ceppelli Or Posted On The Sites
Laura Ceppelli Yoga and Pilates does not claim ownership of the materials you provide to Laura Ceppelli Yoga and Pilates (including feedback and suggestions) or post, upload, input or submit to the Site or its associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Laura Ceppelli Yoga and Pilates permission to use your Submission in connection with the operation of their business including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.
No compensation will be paid with respect to the use of your Submission, as provided herein. Laura Ceppelli Yoga and Pilates is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Laura Ceppelli Yoga Pilates sole discretion.
By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.
